Quality Management Course

To manage quality of a project or a program means to align project deliverables and program benefits with real stakeholder needs. LYNGSO courses are based on life long experience.

This Quality Management course teaches you a consistent method that makes it possible to identify and listen actively to your stakeholders from initiation to close out.

Lyngso ensures the quality of the project by visualizing and controlling the required quality of the product, the process, and the organization.

Our method ensures that pertinent experience is documented and facilitates sharing and reuse.

Furthermore we ensure mutual respect and efficient usage of both explicit and tacit knowledge while establishing and executing the quality management strategy of projects and programmes.

Objective

The purpose of the course is to empower the participating managers and management representatives to control and govern stakeholders better, and thereby be able to align project deliverables and program benefits better with agreed pertinent business needs.

Content

Our experiences from project and program quality management performance, coaching, and training in major Danish and International Corporations since 1986 and our experience from IT and ERP projects across very different industries are made available to the participants.

Topics comprise

Initial scoping
Stakeholder Identification and prioritisation
Initial Team Building
Need Management
Objective Management
Opportunity Management
Need Traceability
Risk management
Organizing programs and projects
Standards
Planning
Execution
Result evaluation
Process, product, and organization adaptation
Standard governance

Role-plays

Role-plays contribute to give the participants more respect for other parties' problems and challenges.

Result

After this course, the participants understand what quality is and how high quality results are ensured from projects and programmes.

The participants acquire skills that can be used immediately to improve their quality management processes in projects and programs to ensure more happy stakeholders.

Target audience

Project and Program Managers and all Key Stakeholders of projects and programs.